Terms & Conditions for Labyrinth Escape Games

Terms and Conditions for Labyrinth Escape Games

 

1. Introduction

Welcome to Labyrinth Escape Games (“we”, “us”, “our”). By accessing or using our website at https://labyrinthescapegames.com (the “Website”) and our services, you agree to be bound by these Terms and Conditions (“Terms”). Please read these Terms carefully before making a booking or using any of our services.

2. Company Information

Labyrinth Escape Games operates with two locations in Idaho: Nampa and Boise.

3. Services

We offer a variety of services, including:

  • Escape Rooms
  • Team Building Events
  • Private Parties

Participants under the age of 13 must be accompanied by an adult. Currently, we do not offer any online or virtual escape room experiences.

4. Booking and Payment

  • Booking Process: Bookings can be made online through our Website. For special requests, bookings can also be made via phone or email. In-person bookings are subject to availability.
  • Payment: We accept payments through our online booking system. For special requests or in-person bookings, payment details will be provided at the time of booking.
  • Cancellation and Refunds: Cancellations must be made at least 72 hours in advance to receive a full refund. 50% refund will be given for cancellations made up to 4 hours prior to the booked time.

5. Participant Responsibilities

  • Rules and Guidelines: Participants must adhere to the rules and guidelines provided on our FAQ page.
  • Waiver: All participants are required to sign a waiver before participating in any of our escape rooms or events. Failure to sign the waiver will result in denial of entry without a refund.
  • Health and Safety: Participants must be in good health and not under the influence of alcohol or drugs.

6. Privacy Policy

We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

7. Dispute Resolution

Any disputes or complaints should be directed to our customer service team via the contact information provided on our Website. We will make every effort to resolve any issues amicably and promptly.

8. Promotions

We occasionally offer promotions throughout the year. These promotions are subject to change and do not have set terms that govern all of them. Specific terms and conditions for each promotion will be provided at the time of the promotion.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use of our services and Website constitutes acceptance of the updated Terms.

10. Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: info@labyrinthescapegames.com
  • Phone: (208) 999-3398
  • Address:
    • Nampa Location: 1213 ½ 1st St S, Nampa, ID 83651
    • Boise Location: 168 N 9th St Ste 250, Boise, ID 83702

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.